Patient Access Coordinator (Float position)

Greenbrook TMS NeuroHealth Centers is seeking a Patient Access Coordinator to be the first point of contact for new patients calling in, referred to, or requesting Greenbrook’s services. This position will act as a "float" and will answer calls coming from within the Virginia region, as well as out-of-region calls for the purpose of scheduling consults. This position is mostly REMOTE; however, close proximity to the corporate office in McLean, VA is necessary for occasional on-site meetings.

Greenbrook’s call center is a decentralized, multi-site inbound call center supporting all locations with screening & scheduling initial consultations for patients seeking our services, as well as triaging general inbound inquiries from patients. Inbound & outbound calls are expected to exceed 100 calls/emails per day with continued growth. Strong organization & customer service compliance are required.

Primary responsibilities include, but are not limited to:

• Scheduling initial patient consults through inbound & outbound calls and email for/to the prospective patient while delivering an excellent patient experience consistent with Greenbrook’s standards.
• Other duties as assigned

Minimum Qualifications:

• Bachelor's degree in a related field preferred; high school diploma or GED required
• At least one year medical call center experience required, preferably in a mental health setting
• Demonstrated customer service experience
• SalesForce experience preferred
• Bilingual in Spanish preferred

Competencies:

• Excellent customer service compliance skills
• Strong organization skills
• Attention to detail
• Excels at working independently

Day Shift: Looking for candidates with daytime availability from 10:00 am EST until 8:00 pm EST (exact hours to be determined by hiring manager) Monday through Friday, with possible future weekend availability required. Position is REMOTE, so high-speed internet access and a quiet work environment is required, in addition to the ability to attend in-person meetings on occasion at the corporate office in McLean, VA.*

We offer a competitive salary (based on education level and prior experience) and benefits including paid time off, 401(k) and medical/dental/vision benefits.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Medical Admin/Office: 1 year (Preferred)
• Call center: 1 year (Required)

Work Location: One location