Patient Access Coordinator - North Carolina Region

Greenbrook TMS NeuroHealth Centers is seeking a Patient Access Coordinator to be the first point of contact for new patients calling in, referred to, or requesting Greenbrook’s services. This position primarily covers our North Carolina and South Carolina region, but may answer out-of-region calls for the purpose of scheduling consults. The position will be located in a Greenbrook center (ability to choose closest Greenbrook location to candidate's residence).

Greenbrook’s call center is a decentralized, multi-site inbound call center supporting all locations with screening & scheduling initial consultations for patients seeking our services, as well as triaging general inbound inquiries from patients. Inbound & outbound calls are expected to exceed 100 calls/emails per day with continued growth. Strong organization & customer service compliance are required.

Primary responsibilities include, but are not limited to:

• Scheduling initial patient consults through inbound & outbound calls and email for/to the prospective patient while delivering an excellent patient experience consistent with Greenbrook’s standards.
• Other duties as assigned

Minimum Qualifications:

• Bachelor's degree in a related field preferred; Associates degree also acceptable (high school diploma or GED required)
• At least one year medical call center experience required, preferably in a mental health setting
• Demonstrated customer service experience
• SalesForce experience preferred
• Bilingual in Spanish preferred

Competencies:

• Excellent customer service compliance skills
• Strong organization skills
• Attention to detail
• Excels at working independently
• Day Shift: Looking for candidates with daytime availability from 10:00 am EST until 6:00 pm EST. Position is located in a Greenbrook office; candidate choice (Fayetteville, NC; Winston-Salem, NC; Greensboro, NC; Greenville, SC).

We offer a competitive salary (based on education level and prior experience) and benefits including paid time off, 401(k) and medical/dental/vision benefits.

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Call center: 1 year (Preferred)

Work Location: Multiple Locations