Regional Patient Consultant (Behavioral/Mental Health) - Northern VA

Full-time Patient Consultant (PC) position now available in Northern Virginia covering our Fairfax, Arlington, Tyson's Corner and/or Alexandria centers. The Patient Consultant is responsible for initial consultations where they meet with prospective patients to discuss what TMS is, how it works, what to expect, gather patient’s history and determine with relative certainty if the patient meets medical necessity prior to the patient meeting with our physicians.

We are seeking someone who is a therapist and/or has multiple years of experience with patient intake in mental health or related fields. An ideal candidate has prior authorization experience and a fundamental understanding of how insurance companies work relative to authorizations of treatment/medications.

The Patient Consultant’s primary role is to supervise the patient flow process for each patient within the designated centers from booked consult to TMS patient; and provide guidance to center staff on insurance-related items, as well as corrective oversight when identified. Responsibilities include, but are not limited to:

Patient Flow:

• Provides educational consultations to interested patients within designated centers
• Maintains consistent & clear communication with prospective patient throughout flow process
• Completes entire consult SOP and uploading of relevant documents to various systems
• Supervises all aspects of the follow up to ensure each patient gets insurance approval to begin treatments
• Oversees & approves all prior authorizations prior to physician & works with physicians to obtain approval from various insurance companies, whether directly or through oversight of interested technicians
• Troubleshoots insurance obstacles, and writes necessary appeals forms for RM & MD approval
• Follows appeals process to monitor progress
• Assists in identify & train technicians interested in becoming a PC with RM approval

Scheduling:

• Schedules & maintains MD availability within designated centers
• Notifies RM of any scheduling issues or MD availability issues
• Trains staff on idiosyncrasies of each MD
• Schedules PC availability & travels to various centers ensuring PC availability within covered centers is equitable & adequate for volume

Reporting:

• Reports at the beginning of each month on work flow to RM
• Failed consults
• Denials
• Appeals
• Pending patients
• Maintains KPI standards
• May take corrective action with RM approval
• Compiles statistical reporting and submits to regional manager on a monthly basis
• Remains current on evolving insurance criteria and informs team when changes occur

Miscellaneous:

• Delivers TMS Therapy to our patients when needed
• Handles office administrative tasks such as managing leads, reporting statistical activity to center manager, scheduling appointments, insurance authorizations, and handling of all medical records in compliance with HIPAA
• Other duties as needed

Qualifications:

• Bachelor’s degree in business, management, marketing, psychology, or a related field preferred; Or, 5 years of medical office management
• SalesForce experience preferred
• Former Army/military medic/corpsman who is a current student, or recent graduate are encouraged to apply, applicable military experience is a substitute for educational requirements.

This position requires travel between our Fairfax, Arlington, Tyson's Corner, and Alexandria centers (typically 1 center per day). Hours of operation are flexible and vary depending on our patients' needs (evenings and some weekends too.)

Greenbrook TMS offers competitive salary (including a monthly travel allowance) commensurate with experience and education, paid vacation, and medical/dental/vision benefits.

Over 16 million Americans are affected by depression. Greenbrook TMS is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

To learn more about our WHY, click here: https://youtu.be/yrr-wlFftT0

For patient testimonies on HOW we are transforming lives for the better, click here: https://www.greenbrooktms.com/patient-stories

We are a growing company seeking dedicated individuals who will be key employees as we expand into larger marketplaces - come join us!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Medical Specialty:
• Psychiatry

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Clinical Assessements/Intake: 2 years (Preferred)
• Mental/Behavioral Health: 2 years (Preferred)

Work Location: Multiple Locations